Telemarketing & Call Center

Do you want to acquire new customers, activate existing customers or intensify existing customer relationships?
Then you need a strong partner for telephone direct marketing, consulting and acquisition,
because direct customer care and loyalty are important factors for lasting success.

We offer comprehensive telemarketing services for B2B and B2C (with existing customer opt-in).
In order to be able to offer our customers these services, we have been successfully using AVAYA’s open communications infrastructure for many years.

This means management through hotlines, customer services for purchased products and services, management of complaints and grievances, and technical navigation and telephone support.

For reference

In order management, we manage services or booking services for you in the e-shop. We provide support in order taking and order processing and in order service.

For reference

Our services include B2B appointments, address qualification or existing customer activation, B2B new customer acquisition and customer surveys.

For reference

We offer you the mediation or processing of standardized information, for example, the maintenance and management of your CRM, as well as the receipt, coordination and forwarding of calls and call requests. We are also happy to help you with product consulting and product management.

For reference

References from Telemarketing / Call Center

Your contact

Do you have any questions for us? Then feel free to contact us.

Thomas Karres

Managing Director

UGW Sales GmbH