Telemarketing & Call Center
Do you want to acquire new customers, activate existing customers or intensify existing customer relationships?
Then you need a strong partner for telephone direct marketing, consulting and acquisition,
because direct customer care and loyalty are important factors for lasting success.
We offer comprehensive telemarketing services for B2B and B2C (with existing customer opt-in).
In order to be able to offer our customers these services, we have been successfully using AVAYA’s open communications infrastructure for many years.
This means management through hotlines, customer services for purchased products and services, management of complaints and grievances, and technical navigation and telephone support.
In order management, we manage services or booking services for you in the e-shop. We provide support in order taking and order processing and in order service.
Our services include B2B appointments, address qualification or existing customer activation, B2B new customer acquisition and customer surveys.
We offer you the mediation or processing of standardized information, for example, the maintenance and management of your CRM, as well as the receipt, coordination and forwarding of calls and call requests. We are also happy to help you with product consulting and product management.
References from Telemarketing / Call Center
Opel – Action center
The goal of a national campaign at all Opel dealers in Germany was the implementation of a centrally controlled campaign
BMW – Automotive Customer Service Center
In order to provide the best possible additional service to the dealership’s customers and to keep the database quality continuously
GLOBUS – 360 degree customer communication center
In order to offer the company’s customers the best possible quality and accessibility around the customer programs, a customer communication
Opel – Action center
The goal of a national campaign at all Opel dealers in Germany was the implementation of a centrally controlled campaign
BMW – Automotive Customer Service Center
In order to provide the best possible additional service to the dealership’s customers and to keep the database quality continuously
GLOBUS – 360 degree customer communication center
In order to offer the company’s customers the best possible quality and accessibility around the customer programs, a customer communication
Your contact
Do you have any questions for us? Then feel free to contact us.
