Establishment of click & collect store management
Customer
National retail company
Project
Establishment of a new division, control of online store
Power range
Inbound hotline and CRM/shop maintenance
Description
A web store support service was deployed for a national retail company to support the client’s online activities.
The task of the store support was to establish a new company area and to provide technical support in the area of CRM database maintenance or to navigate the end customer by telephone in case of queries.
In particular, the task was to be able to help customers directly and to monitor the mechanics of the implementation during the launch, optimizing it if necessary and thus consolidating the online service by controlling the content.
Main focus
- Manage services or booking services (e-shop)
- Order acceptance
- Order service
Your contact
References from the same area
Dr. Schär – Contract Salesforce
National Dr. Schär sales force in the German food retail sector.
Deployment of 13 permanent area managers and 1 national sales manager.
Nestlé – Contract Salesforce
National deployment of 32 permanent area managers 3 regional sales managers and 1 sales manager in German food retailing.
Froneri Schöller – Contract Salesforce
Achieving revenue and sales targets, relationship management, raising potentials, support in gaining market shares
Dr. Schär – Contract Salesforce
National Dr. Schär sales force in the German food retail sector.
Deployment of 13 permanent area managers and 1 national sales manager.
Nestlé – Contract Salesforce
National deployment of 32 permanent area managers 3 regional sales managers and 1 sales manager in German food retailing.
Froneri Schöller – Contract Salesforce
Achieving revenue and sales targets, relationship management, raising potentials, support in gaining market shares